FAQ
Common Error Messages
Most Popular Searches
- I am getting "Can't determine location" error messages what do I do?
- Boyd Gaming Privacy Policy Article - How to Submit a CCPA Consumer Rights Request
- How do I enable/disable Push Notifications on iPhone or iPad?
- Can I play Stardust outside of the United States?
- What if I can’t find the answer to my issue in the FAQs? How do I contact a real person?
Getting Started
- Is Stardust available in all 50 of the US States?
- What is Stardust Social Casino?
- What devices can I play Stardust on?
- Do Not Sell My Personal Information
- Can I connect with Facebook to the Stardust app?
- Is there an offline mode?
Boyd Rewards & Stardust
- Do Stardust virtual coin purchases count as "Activity" on my Boyd Rewards Account?
- When linking my Boyd Rewards Card, how do I enter my Boyd rewards number?
- Do Stardust benefits differ from state to state?
- I linked my Boyd Rewards account, but I do not see the credits associated with my recent Stardust in-app virtual coin purchases?
- I have a Boyd Rewards account, but I am having issues signing in, can someone assist me?
- How do I become a Boyd Rewards member?
Account Questions
- I am having trouble entering my Date of Birth what do I do?
- Where can I find my User ID?
- What’s the difference between a Guest Player and a Registered User?
- Where do I locate my User ID and the version of Stardust installed?
- Do I need to be on the lookout for hackers or scammers? I received a message offering an enormous sum of virtual coins through a private transaction. Is this legitimate?
- How do I protect my account?
Purchases
- I did purchase my Premium Bonus in the store, where can I collect?
- What do I do if my Boyd Gaming Boyd Rewards Account is compromised?
- What do I do if my Google Play or App Store account has been compromised?
- How do I request a Refund?
- How do I purchase Stardust virtual coins?
- Can I ever cash out Stardust virtual coins?
Technical Issues
Gameplay
- Where and How do I access my Piggy Bank?
- How do I activate the Piggy Bank?
- What is the Piggy Bank?
- How do I earn points from the Leaderboard?
- How do I see my leaderboards standing place and score?
- How do I activate Leaderboards?