What if I can’t find the answer to my issue in the FAQs? How do I contact a real person?

If one of the FAQ articles does not answer your question, our SuperStar helpers are here for you!

1. In the FAQ section - tap the Notepad Icon on the top right-hand corner of your screen if you’re using an iOS device. If you’re using an Android device -tap on the Message Icon on the lower-right hand corner of your screen.
2. Tap “Start A Conversation”
3. From here, you can message the Stardust Help Desk. When making a report, be sure to be specific about the issue. Include a screenshot if possible (click on the paperclip to either upload a filed image or to take a picture).
4. Also please include your User ID, device type (i.e. iPhone 7, Samsung S9) and version of the app installed.

Our SuperStar helpers will be ready to assist. Issues reported during after-hours will be responded in the next business day. 

On Android Devices

On iOS Devices

NOTE: Please make sure you have the supported version of iOS 11 and above and for Android, v.7(Nougat) and above.