The game is not working properly for me, what do I do?

Please follow the same Support procedure as on the What if I can’t find the answer in the FAQs?. You also want to make sure you have the supported version of iOS 11 and above, and for Android v.7  (Nougat)  and above on your device. Also the following Apple devices won't be supported: iPhone 5, iPhone5c and iPad (4th generation, wifi).